Last month the Library Service Areas embarked on a planning process to help us determine our direction and focus for the coming years. We chose to use Appreciative Inquiry, which focuses on the positive, looking at what we already do well and HOW we do it well in order to be able to apply that to meeting the needs of our customers--YOU. Jay Newman from the National Civility Center was our facilitator and I was delighted to learn that he was going to use the "World Cafe" approach to the process. The World Cafe is a concept I first read about a couple of years ago, and have been anxious to see in action, much less participate in.
We brought together about 60 people, including trustees, librarians from libraries of all types and sizes, the AEAs, the State Library and the Commission--and ourselves, of course. We sat at tables of 6 and discussed a question we were given. Then, while one person stayed at each table as host, everyone else moved to different tables and shared one point from the previous table's discussion before beginning on the next question. (We had questions on leadership, for example.) We switched tables 5 times and any one person seldom sat at a table with any other person twice. In this way, "seeds" of discussion were sowed among the tables.
The process was an important part of the day because we learned how to do it so we might apply it to our own settings--I have always wanted to do the World Cafe with trustees, for example--but the most important result was the input from our "stakeholders." While there weren't a lot of surprises to me in what we heard as needs, the relative importance of some of what we do was interesting--and important. The LSAs met the next day, and are meeting again on Monday to continue the planning, with this priceless input, but I want to share with you a few concepts that I heard over and over, and that I'm sure will figure prominently in our plan. There are lots of "C words: Connections, Communication, Collaboration, Community-building and Celebration of libraries were mentioned often. LSAs as lifelines, especially in these times of fiscal challenges and rapid change, was a clear reinforcement of the bottom line purpose of the LSAs--that you know that you are not alone.
You'll be hearing more soon about the planning process--I'll keep you apprised as we continue the process, and you'll certainly see the plan when it is developed, and as it changes: a plan IS a working, continuously evolving document, after all. In the meantime, do remember: You aren't alone. --Karen
Family Literacy Resources:
- Getting Started (ideas for celebrating "Día")
- Sigan Adelante Workshop Templates
- Family Fun Night Programs from the Pennsylvania Center for the Book










